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Customer Service Liaison

1 month ago

Vernon, Canada Kaltire Full time

Job Summary: We are seeking a highly skilled Customer Relations Representative to join our team at Kal Tire. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our brand values.

Key Responsibilities:

  • Customer Feedback: Manage customer service inquiries with courtesy and professionalism, gathering essential information to create and escalate customer service cases.
  • Store and Customer Relations: Facilitate communication between customers and store operations management, identifying customer requirements and providing solutions.
  • Product / Service Promotion: Possess up-to-date knowledge of ongoing offers and promotions, demonstrating proficiency in navigating the Kal Tire website and using the point-of-sale system.

Requirements:

  • Work Experience: 1 year of experience in retail or call center roles.
  • Knowledge, Skills, and Abilities: Customer-Centric, Effective Communication, Mastering Multiple Tasks, Collaboration and Independence, and Technical Proficiency.

What We Offer:

  • This position pays $20/hr. We offer a clear path for career advancement with wage increases along the way.
  • Employee Assistance Program
  • Flexible hybrid work policy
  • Positive work culture, opportunities for growth and development, and work-life balance.