Application Support Specialist

1 month ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

As an Application Support Analyst, you will be part of the Global Banking Technology & Operations team, responsible for delivering day-to-day services to Global Banking & Investor Solutions Business Units and their clients. With IT & Operations teams working side by side under the same leadership, the goal of GBTO is to meet the evolving needs of its clients and market requirements, as well as anticipate technological advances to accelerate and support the transformation of GBIS activities.

Key Responsibilities:

  • Support users of regulatory reporting and trading applications.
  • Monitor processes and infrastructure.
  • Manage the resolution, tracking, and documentation of incidents and requests.
  • Communicate with users and other teams.
  • Participate in Change Management / Release Management (CMRM) processes.
  • Contribute to development projects within an agile team.
  • Execute quality, non-regression, and post-deployment tests.
  • Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.
  • Conduct data analysis for our users or for improvement purposes.

Requirements:

  • Experience working in a similar role in a complex information system environment.
  • Ability to structure, document, and share knowledge.
  • Familiarity with monitoring and job scheduling concepts.
  • Incident resolution and request handling.

About Us:

Societe Generale is a leading international financial services group with a presence in over 60 countries. We are committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.



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