Mental Health Case Manager RN Position

3 weeks ago

Montreal, Quebec, Canada TEEMA Full time

Job Title: Mental Health Case Manager – Registered Nurse (RN)

Location: Virtual – Quebec

Employment Type: Full Time Contract Position (9 months, with potential to lead to a permanent job offer)

Position Overview:

TEEMA is seeking an experienced and compassionate Mental Health Case Manager – Registered Nurse (RN) to provide exceptional case management services to individuals participating in mental health programs.

Key Responsibilities:

  • Serve as the case manager for members during their mental health program participation, ensuring a seamless and supportive experience through proactive communication and case progression updates.
  • Conduct comprehensive health assessments using a bio-psycho-social model, gathering relevant data on members' current conditions and health history.
  • Assist psychology and psychiatry experts by contributing to the completion of outcome measures and assessment questionnaires, such as psychological inventories/tests.
  • Facilitate the expedited procurement of medical records for members to ensure timely and accurate treatment planning.
  • Schedule treatment action plan discussions between members and Teladoc clinicians to review expert recommendations.
  • Support members in implementing their treatment plans, identifying the most effective care pathways based on expert recommendations.
  • Provide technical and case support to Teladoc clinicians to ensure smooth case progression and resolution.
  • Meet defined service level standards for case management, overall quality, and member satisfaction throughout the mental health program.
  • Educate and train members, third-party partners, and internal teams on various topics, from administrative tasks such as using video conferencing tools to understanding the mental health program's processes.
  • Assist in building and maintaining a network of quality mental health community resources and partners to support members' care needs.
  • Collaborate with third-party partners to ensure a seamless case management process with measurable outcomes and metrics.
  • Perform additional duties as required, with time allocation subject to business needs.

Qualifications:

  • Bachelor's Degree in Nursing (BScN) or equivalent.
  • Licensed to practice in Quebec – Ordre des infirmières et infirmiers du Québec.
  • Minimum of 2 years' experience in mental health case management or a related field.
  • Strong understanding of mental health conditions and care coordination.
  • Excellent communication, organizational, and interpersonal skills.
  • Bilingual (French and English) proficiency required.
  • Strong technical proficiency with case management systems and telehealth platforms.
  • Ability to manage sensitive situations with empathy, professionalism, and confidentiality.

Benefits:

  • Opportunities for career advancement and continuing education.
  • Supportive and collaborative work environment.
  • Access to mental health and wellness resources.

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