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Assistant Store Manager Overnights Lead

1 month ago

Old Toronto, Ontario, Canada Tapestry Full time
Job Title: Assistant Store Manager Overnights

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service
  • Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values.
  • Enforces sales strategies, initiatives and growth across all categories.
  • Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or Associate Manager(s), tracks store's performance at all times and achieves sales through team.
  • Productivity Management: holds sales team accountable for personal productivity.
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
  • Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s);
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
  • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
  • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward-thinking and partners with the Store Manager and/or District Manager when appropriate.
  • Develops both self and individual product knowledge skills and remains aware of current collections.
  • Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times.
  • Understands the positive sales impact staffing has on the business;
  • Demonstrates confidence when leading the team and managing the store.
  • Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate Manager(s).
  • Acts as advocate for the team and Brand.
  • Is adaptable and flexible to change.
  • Creates short and long-term strategies to achieve personal metrics and performance.
  • Recognizes and values individual performance and communicates appropriately.
  • Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager.
  • Resolves performance problems using appropriate communication, coaching and counseling techniques.
  • Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates.
  • Recruits, interviews, onboards and works closely with the Store Manager on strategies to retain top talent.
Operations
  • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
  • Maintains interior and exterior upkeep of the building with partnership from the corporate office.
  • Understands and uses all retail systems and reporting tools.
  • Adheres to all retail policies and procedures including POS and Operations procedures.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals.
Additional Requirements
  • Experience: At least 1 year of previous management experience in a luxury retail service environment preferable.
  • Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
  • Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.