Salesforce CRM Expert
1 month ago
WS Audiology Canada is seeking a highly skilled Salesforce CRM expert to join our team as a Salesforce Solutions Trainer. The ideal candidate will have experience training internal and external groups on CRM best practices and will be responsible for developing and delivering comprehensive Salesforce products and solutions training programs to our staff and clients.
This is a training and enablement position that requires the ability to explain complex technical concepts in a clear and understandable manner. The successful candidate will have excellent communication, presentation, and interpersonal skills and will be able to drive adoption through value realization across various learner groups.
The key responsibilities of this role include:
- Training Program Development: Design and develop Salesforce training programs and materials, including presentations, manuals, and online resources. Customize training programs to meet the specific needs of different user groups within the organization.
- Training Delivery: Plan and conduct training sessions for employees and clients both in-person and virtually. Use various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
- Assessment and Evaluation: Assess the effectiveness of training programs through feedback, testing, and performance metrics. Modify training content and delivery methods based on evaluation results and feedback.
- Support and Documentation: Develop and maintain comprehensive user guides, FAQs, and other documentation to support ongoing Salesforce use. Provide post-training support and troubleshooting assistance to ensure successful Salesforce adoption.
- Collaboration with internal stakeholders: Work closely with Global Salesforce administrators, developers, and other stakeholders to understand system changes and updates.
The ideal candidate will have:
- Completion of post-secondary education, ideally at a Bachelor's degree level within a relevant field such as Information Technology, Education, or a blend of post-secondary education experience and related experience.
- Certified Salesforce Trainer Certification or relevant Salesforce and/or CRM courses or certifications completed or in progress.
- 3+ years of experience in a training capacity with some direct experience providing training with CRMs, including some experience with Salesforce.
- Knowledge of Salesforce products and solutions.
- Excellent communication, presentation, relationship-building, and interpersonal skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Experience developing engaging and informative content to learners at various levels for both in-person and virtual delivery sessions.
- Ability to drive adoption through value realization across various learner groups.
- Strong organizational and time-management skills.
- Comfortability in leveraging various tools beyond Salesforce including virtual conferencing platforms, project management tools, LMS platforms, Content and Presentation tools, and MS Office Suite.
- Experience with post-learning evaluation and data collection to measure adoption and learner experience with the goal of continuous improvement of our training offerings.
- Knowledge of adult learning principles and instructional design.
- Strong alignment with WSA values.
- Ability to work in a hybrid model with 2-3 days onsite in Burlington.
- Ability to participate in some work-related travel as required (~25% on average).
- Bilingual in English & French would be an asset, though not a requirement.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self.
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