Senior Business Intelligence Analyst for Cloud Operations

1 week ago


Waterloo, Ontario, Canada Google Full time
About Google Cloud:
As a global leader in cloud computing, Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools, helping developers build more sustainably.

Job Overview:
We are seeking a highly skilled Senior Business Intelligence Analyst to join our Cloud Support Data Science team. In this role, you will play a key part in using data and machine intelligence to empower data-driven execution of strategy and operations for Google customers. You will work collaboratively with Sales, Engineering, and other Cloud Support teams to build analytics solutions that enable actionable insights to provide an effortless customer experience.

Key Responsibilities:
  • Build and maintain data pipelines and time series models to generate support case volume forecasts that enable long-term capacity planning and short-term scheduling decisions.
  • Lead monthly business reviews with executive stakeholders, sharing insights on drivers of change across a dynamic organization.
  • Engage broadly with the organization to identify, prioritize, frame, and structure complex and ambiguous challenges, where advanced analytics projects or tools can have the biggest impact.
  • Help define the direction for the team, and influence the direction of the associated engineering and infrastructure work.

About You:
As a seasoned professional, you possess 6+ years of experience developing and deploying machine learning and time series forecasting models using statistical software (e.g., Python, R). Your expertise in applying statistical modeling, hypothesis testing, and experimentation is invaluable. Additionally, your analytical skills in working with SQL and databases make you an ideal candidate for this role. A Master's degree with a quantitative focus (e.g., Computer Science, Data Science, Mathematics, Economics, Physics, Engineering, Management Information Systems, Statistics, Accounting), or other relevant field, is preferred. Experience in product analytics, customer support, business intelligence, data science, or data warehousing is a plus. Excellent communication skills and executive presence to influence Google colleagues and manage business priorities are essential.

What We Offer:
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Salary Range:$140,000 - $180,000 per year.

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