Digital Transformation Leader

1 week ago

Old Toronto, Canada CSC Generation Enterprise Full time
Estimate Salary: $160,000 - $220,000 per annum

About the Role

CSC Generation Enterprise (CSC) is a pioneering AI-enabled multi-brand platform dedicated to transforming retailers into profitable, digital-first businesses. With a portfolio of over 10 retail, eCommerce, and wholesale brands, including Sur La Table, Backcountry, and One Kings Lane, CSC leverages its core M&A strategy to drive growth through revenue enhancement, unit margin management, and expert-level retail practices.

The Chief Digital Officer will be a strategic leader responsible for spearheading and overseeing the company's digital business. This visionary role requires an individual with a proven track record of harnessing technology to elevate business operations, customer experiences, and revenue growth. The ideal candidate must possess strong leadership skills, the ability to balance innovation with data-driven decision-making, and excel in operational excellence.

This position reports directly to the CEO.

Daily Responsibilities
  1. Digital Strategy & Growth:
    • Develop and implement comprehensive strategic plans aligned with the company's aspirations and financial goals.
    • Identify and evaluate digital opportunities that foster competitive advantage and enhance customer value.
    • Collaborate with executive leadership to ensure digital initiatives align with organizational objectives.
    • Oversee paid acquisition marketing efforts and expand the program efficiently, focusing on data-driven growth.
    • Create and execute strategies that blur the lines between digital and brick & mortar.
  2. Leadership:
    • Drive the company to achieve and surpass sales, profitability, cash flow, and business goals.
    • Provide inspirational leadership and direction, ensuring the continued development and management of a high-performing team.
    • Bring an entrepreneurial mindset, exploring innovative digital strategies, taking calculated risks, and driving transformative change.
  3. Product & Technology:
    • Define the enterprise roadmap for developing products and features that enhance the customer experience and drive conversion and profitability.
    • Evaluate and implement digital tools and platforms to streamline operations and enhance efficiency.
  4. Customer Experience Enhancement:
    • Champion customer-centric digital experiences across all touchpoints.
    • Implement strategies to enhance the overall customer journey through digital channels.
  5. Data-Driven Decision Making:
    • Leverage data analytics and insights to inform decision-making processes.
    • Implement data-driven strategies for marketing, sales, and operational effectiveness.
Requirements
  • Prior experience as a CDO or similar senior digital leadership role.
  • Start-up experience.
  • Demonstrated ability to develop and implement successful strategic plans.
  • In-depth knowledge of financial strategies and finance-related performance metrics.
  • Proven track record of successfully managing P&L for digital businesses, with a focus on revenue and profit growth.
  • In-depth knowledge of the digital marketing landscape, including SEO, SEM, social media, and e-commerce platforms.
  • Excellent communication and collaboration skills.
  • Strong leadership and people management capabilities.
  • Bachelor's degree in a relevant field; advanced degree preferred.

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