Senior IT Professional

1 week ago

Montreal, Quebec, Canada Fed IT Full time
Job Title: Senior IT Technician

We are seeking a highly skilled Senior IT Technician to join our team at Fed IT. As a key member of our IT department, you will be responsible for maintaining and managing our IT systems, including servers, networks, and workstations.

Key Responsibilities:
  • Maintain and manage IT systems, including servers, networks, and workstations
  • Diagnose and resolve complex technical problems encountered by users
  • Manage incidents and level 2 and 3 support requests, in collaboration with the support team
  • Install, configure, and update hardware and software
  • Participate in the planning and execution of IT projects, such as system migrations, new software deployments, etc.
  • Ensure the security of IT systems, including management of firewalls, antivirus, and other security solutions
  • Document technical procedures and configurations, and maintain up-to-date knowledge bases
  • Train and mentor junior technicians on the team
  • Collaborate with other departments to understand their IT needs and propose appropriate solutions
  • Maintain a technology watch to recommend improvements to existing systems

Requirements:

  • Degree in computer science
  • At least 5 years' professional experience as an IT technician or in a similar position
  • Proficiency in Windows, Linux, and/or MacOS environments - knowledge of AD, Office 365
  • Solid network administration skills (TCP/IP, DNS, DHCP, VPN, etc.)
  • Experience in server management (physical and virtual) and storage systems
  • Proven competence in IT security and risk management
  • Excellent ability to diagnose and resolve complex technical problems
  • Good communication skills, both written and oral
  • Ability to work independently and manage several tasks simultaneously
  • Professional certification (e.g. CompTIA, Microsoft, Cisco) is an asset

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