Customer Experience Insights Specialist

7 days ago


Toronto, Ontario, Canada The Travel Corporation Full time
About the Role

This is an exciting opportunity for a talented individual to bridge data and business strategy, transforming complex metrics into actionable intelligence for leadership. Leveraging SQL, Power BI, and Genesys Engage, you will provide real-time performance insights, optimize workforce management, and drive strategic decisions that enhance service delivery.

  • Data Storytelling: Transform raw data into compelling narratives that influence leadership decisions.
  • Stakeholder Collaboration: Work closely with contact centre leaders, partners, and executives to ensure data-driven decision-making.


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