Operational Efficiency Manager
2 weeks ago
SaskEnergy is seeking a qualified professional to contribute to the implementation of its Customer Service Operations Continuous Improvement Program, aligning with the company's mission, strategic objectives, and values.
Job Overview
- This position works in consultation with management and leadership throughout the division to evaluate key performance indicators, analyze business problems, develop recommendations, facilitate execution of improvements, apply change management principles, and evaluate benefits realized.
Key Responsibilities
- Lead projects to maximize efficiency and effectiveness of business processes and drive improvements to business performance throughout Customer Service Operations using recognized continuous improvement methodologies (e.g., Lean Six Sigma).
- Develop and recommend divisional objectives and performance targets, facilitate department-level improvement activities by working with management to identify business performance challenges, prioritize optimization initiatives, and implement sustainable improvements within Customer Service Operations.
- Accountable for the development and presentation of analysis findings and business improvement recommendations to stakeholders through presentations, reports, and business cases.
- Lead cross-divisional teams to execute on specific improvements while retaining accountability for project schedule and results, ensuring a direct link between strategic initiatives and impacts to business key performance indicators and the Corporate Strategy Map.
- Determine appropriate analytical, financial, and statistical analysis methods and tools to evaluate and address business issues and opportunities.
- Develop and implement comprehensive project plans with integrated approaches to stakeholder identification, resource planning, change management, and risk management.
- Lead the analysis of work processes, communication activities, and management systems to identify root causes to complex business performance issues.
Requirements
- Eight years of progressive business experience, with a record of continuous improvement.
- A degree or graduate degree in Business Administration, Sciences, Commerce, Engineering, or a related discipline.
- Lean Six Sigma Greenbelt (or higher), Project Management Professional (PMP) and ADKAR certifications are an asset.
- Strong problem-solving capability: ability to interpret data and work with ambiguity, able to dive into details and engage meaningfully in big-picture strategy.
- Ability to understand complex systems, interdependencies, and related cause-and-effect relationships.
- A solid understanding and ability to apply outcomes measurement, data analysis, and interpretation, measurement, and evaluation planning, target setting, and improvement frameworks and methodologies.
- Ability to effectively lead teams in the timely execution of project outcomes.
- Excellent written and verbal communication skills for coordinating across teams and presenting ideas to stakeholders.
Additional Requirements
- Travel, including overnight stays away from bid headquarters, may be required on occasion.
- A Class 5 Driver's License is required.
Compensation
The estimated annual salary for this role is $112,624-$162,885 based on industry standards and SaskEnergy's location.
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