Homeless Housing Support Specialist

2 weeks ago


Calgary, Alberta, Canada The Alex Full time
Job Overview

The Alex, a leading healthcare provider in Calgary, seeks an exceptional Homeless Housing Support Specialist to join our team. As a key member of our multidisciplinary team, you will provide intensive case management services to individuals experiencing homelessness, focusing on physical and mental health, system navigation, coaching, crisis support, life skills development, and meeting social, cultural, and basic needs.

Main Responsibilities
  • Program Philosophy:
  • Promote culturally sensitive services and uphold principles of Harm Reduction and Housing First.
  • Understand the Residential Tenancy Act and program policies and procedures.
  • Administrative Tasks:
  • Complete monthly evidence-based assessments with program participants and required data entry (HMIS and CIVI).
  • Create, implement, and update client-centered service plans, safety planning, wellness contracts, and treatment plans.
  • Client Care:
  • Provide case management using an Intensive Case Management model to individuals exiting homelessness.
  • Support program participants with acute, severe, and persistent mental health and substance use disorders.
  • Team Collaboration:
  • Demonstrate exceptional written and oral communication skills, including active listening.
  • Participate in team and treatment planning meetings.
Required Qualifications and Experience
  • Bachelor's degree in a relevant field or diploma with relevant experience.
  • Experience working in the homelessness sector, with strong knowledge of community resources.
  • Mastery of harm reduction, housing first, strength-based, natural and logical consequences, and trauma-informed care techniques.
  • A strong foundation in addictions and mental health, including schizophrenia, personality disorders, PTSD, and trauma.
About The Alex

The Alex is a beacon of hope for Calgary's most vulnerable citizens, offering wrap-around healthcare, housing, social, and wellness programs. Our mission is to improve quality of life through accessible and integrated healthcare, housing, and social services.

Working Conditions

This role requires frontline staff to work in emotionally challenging situations, such as medical distress, threatened or actual serious injury, violence, abuse, and death. You must remain composed, focused, and committed to providing exceptional support to clients.



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