Account Service Representative

4 weeks ago


Montreal, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

The Royal Bank of Canada is seeking a skilled Account Service Representative to join our team. As a key member of our operations team, you will be responsible for processing routine data entry and online input of transactions using a basic understanding of our products and processes.

Key Responsibilities

  • Follow standard processes as outlined in our guidelines, policies, and procedures, referring items outside established standards to the Manager.
  • Process work volumes and provide consistent service within established benchmarks, contributing to the achievement of business SLA/KPI.
  • Examine all documents for completeness and take full responsibility for the quality and accuracy of day-to-day responsibilities, tasks, and activities, ensuring a balanced focus on enhanced client experience.
  • Exercise due diligence in following operational risk policies, procedures, standards, and guidelines.
  • Take personal accountability for high achievement and actively participate in weekly coaching routines and learning opportunities to improve individual and team contribution.

Requirements

  • Client Focus
  • Efficient and accurate data entry abilities
  • Ability for problem resolution and to determine quickly the department's priorities
  • Ability to work in high volume and strict timeframe deadlines
  • Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ability to make a difference and lasting impact
  • Flexible work/life balance options

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

At RBC

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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