Operational Excellence Specialist
2 weeks ago
Western Coast Insurance Services, one of Canada's largest insurance providers, is seeking an experienced Operational Excellence Specialist to drive process improvement initiatives across the organization.
About the RoleThis strategic role involves leading Process Excellence Initiatives, mapping and stabilizing processes, and collaborating with teams to identify areas for waste reduction and delivery enhancement. As a key member of our team, you will work closely with stakeholders to gather requirements, define processes, and develop effective communication plans.
Responsibilities- Research and analyze data to support strategic initiatives and help identify new solutions
- Plan and define scope, ensuring deliverables align with overall context
- Collaborate with various stakeholders to gather requirements and facilitate effective communication
- Define processes through mapping and solve complex business problems using user-centric and data-driven approaches
- Partner with stakeholders to develop communications plans and describe formats and frequencies of delivering business analysis results
- Solicit requirements from the business and end-users employing various methods
- Draft clear, concise requirements documentation inclusive of business, initiative management, and delivery requirements
- Develop comprehensible and succinct testing/piloting strategies and gain sign-off from initiative sponsors for all initiative testing
- Support Initiative Sponsors in writing charters to ensure alignment of business and project needs through risk identification, analysis, and strategies, including requirements prioritization, validation, and identifying benefits/impacted KPI aligned to Process Excellence's strategic goals
- Participate in lessons-learned processes for initiatives and facilitate training sessions
- University degree/diploma in a related field or equivalent combination of education and experience
- At least 5 years of experience in Lean/Continuous Improvement, business analysis, or project management
- Lean 6Sigma Green Belt designation required
- Strong business acumen and attention to detail
- Excellent written and verbal communication skills
- Ability to problem-solve and make decisions effectively
We take pride in providing programs that add value to our employees' lives. Eligible employees receive a competitive compensation package consisting of 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
Estimated salary range: $55,000 - $76,000 (37.5 hours/week, remote within Canada). If you're excited about this opportunity but your experience doesn't check every box, we still encourage you to apply. At Western Coast Insurance Services, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we serve.
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