Bilingual Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada Dye & Durham Full time
Job Title: Bilingual Customer Service Agent

We are seeking a highly motivated and detail-oriented individual to join our Financial Solutions team as a Bilingual Customer Service Agent. As a key member of our team, you will provide exceptional customer service and support to our clients, utilizing your excellent communication skills and ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide timely and effective support to clients via email, phone, and fax, ensuring that their queries are resolved efficiently and professionally.
  • Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries, while maintaining strong client relationships.
  • Liaise with other departments to ensure that all queries are resolved within strict SLAs.
  • Offer advice and technical support on all products and services offered by Dye & Durham.
  • Take ownership of client escalations by proactively managing queries and resolving issues in a timely manner.
  • Manage both inbound and outbound telephone calls, ensuring that clients receive prompt and professional service.
Requirements:
  • Bilingual in English and French.
  • Previous experience in a customer service or clerical role, with call center experience being an asset.
  • Excellent customer service, interpersonal, and problem-solving skills.
  • Ability to effectively adapt to changing priorities and work independently with minimal supervision.
  • Strong analytical skills, with a demonstrated ability to think critically.
  • Ability to work shifts on a monthly rotating schedule.
What We Offer:

At Dye & Durham, we strive to be visionaries and leaders in our field. We offer a competitive salary, a range of benefits, including healthcare, pension, company discounts, wellness programs, and paid days off. We also provide internal and external training opportunities to help our employees grow and develop in their careers.

We are passionate about solving our customers' challenges and taking ownership of our work. We value different perspectives and encourage dialogue. If you share our DNA and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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