Hospitality Representative

1 week ago


Mississauga, Ontario, Canada N Philip Full time
Job Description

N Philip seeks a skilled Server and Customer Service Representative to join our team. Key responsibilities include:

  • Welcome customers to our self-serve restaurant and provide accurate information about our cuisine, menu, and dining process.
  • Assign customers to dine-in tables and manage the waitlist during peak hours.
  • Manage multiple priorities by handling dine-in customers, takeout orders, and incoming calls.
  • Take orders accurately and assist customers in selecting menu options by providing detailed descriptions of our cuisine.
  • Identify and address customer needs, suggesting various options and providing solutions to complaints within time limits.
  • Follow communication procedures, guidelines, and policies.
  • Engage customers and provide exceptional service.
  • Clean the dining and reception areas, including customer washrooms and supplies.
  • Assist kitchen staff during downtime.

Requirements and Skills:

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with POS systems, including Uber, Doordash, and Skipthedishes.
  • Customer orientation and ability to adapt to different personalities.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Eligibility to work in Canada.

This is an exciting opportunity for a motivated and customer-focused individual to join our team at N Philip.



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