Senior Retail Operations Manager

3 weeks ago


Winnipeg, Manitoba, Canada PVH Full time

About the Role

As a Senior Retail Operations Manager at PVH, you will play a critical role in leading the store team to deliver exceptional customer service and drive sales results. The ideal candidate will have a minimum of 5 years of retail store management experience and possess excellent communication and time management skills.

About the Job

This is an exciting opportunity for a seasoned retail professional to join our team and contribute to the success of our brand. You will be responsible for conducting strategic business analysis, leading the team, and managing controllable expenses. Additionally, you will own the recruitment, talent development, and performance management of your store team.

About the Team

You will be part of a dynamic and fast-paced team that is dedicated to delivering top-line sales results and providing an exceptional customer experience. Our team members are passionate about our brand and are committed to exceeding expectations.

Responsibilities

  • Drive customer satisfaction by ensuring that every customer interaction is positive and memorable.
  • Lead the team to achieve sales goals and uphold brand standards.
  • Analyze trends and opportunities within the store and market, and implement strategies that support the brand standards and customer service expectations.
  • Maintain awareness and report concerns related to loss prevention.

Requirements

  • Minimum of 5 years of retail store management experience.
  • Bachelor's/Associate degree preferred; high school diploma/equivalent required.
  • Flexible schedule required including nights, weekends, and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.

About Us

PVH Canada Inc. is committed to providing a work environment that is inclusive and respectful of all employees. We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as opportunities for professional growth and development.



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