Healthcare Implementation Specialist

1 month ago

Toronto, Ontario, Canada PocketHealth Full time
About the Role

PocketHealth is seeking a highly skilled and motivated Implementation Specialist to join our Technical Services team. As a key member of our team, you will be responsible for ensuring our healthcare providers receive a best-in-class onboarding experience.

You will be the primary point of contact, project manager, and trainer during the launch and implementation of our PocketHealth products. You will work closely with our Deployments team, Customer Success Managers, Product, and Marketing functions to ensure a seamless launch and continued long-term success.

Key Responsibilities
  • Partner with healthcare providers to launch PocketHealth products, providing project management, training, and support.
  • Set up providers for long-term success by facilitating a seamless transition to new operational workflows through in-depth training and custom change management practices.
  • Lead and coordinate activity between the provider and PocketHealth Teams during implementation, including Sales, Deployments, Marketing, Product, and Patient Experience.
  • Train physicians, providers, and clerical staff on PocketHealth's processes and technologies, both in person and virtually.
  • Create and receive customer buy-in for implementation schedules with clear, key milestones, execute on these deliverables, and maintain transparent communication of the implementation's progress internally and externally.
  • Own and manage multiple implementations at once, averaging 5-7 launches on a monthly basis.
  • Establish aggressive timelines and develop creative solutions when confronted with critical project risks and deadlines.
Requirements
  • 1-3 years of relevant experience with project management and/or customer-facing experience, preferably in SaaS.
  • Exceptional communication skills, both written and verbal.
  • Superior organizational skills, with a high level of integrity and follow-through on tasks.
  • Experience working cross-functionally with Sales, Marketing, Technical, and Product teams.
  • PMP or other Project Management coursework is a plus.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey.

We offer a competitive salary and benefits package, including stock options, four weeks of paid time off, unlimited wellness days, and extended mental health coverage. If you are passionate about making a difference in the healthcare industry and have the skills and experience to succeed in this role, we encourage you to apply.

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