Customer Success Specialist

4 days ago


Mississauga, Ontario, Canada National Bank Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are ever the same?

We're seeking a highly skilled Customer Success Specialist - Personal Banking to join our team at National Bank. As a key member of our branch, you will play a vital role in helping clients achieve their financial goals and live their ambitions.

About the Role:

You will be responsible for providing personalized support to clients, listening to their needs, and offering tailored solutions that meet their financial objectives. Your expertise will enable you to help clients navigate our banking applications and ABMs, resolve complex situations, and build lasting relationships with them.

Your Key Responsibilities:

Greet clients and answer questionsHelp clients use our banking applications and ABMsListen to clients' needs and resolve situations that may be complexGive advice and offer transaction solutions for Personal Banking clientsDemonstrate the ability to build lasting business relationshipsEnsure client satisfaction and engagementRefer your clients to your specialist colleagues for their specific needsEnsure adherence to compliance and risk management rules

Why Join Us:

As a Customer Success Specialist - Personal Banking at National Bank, you'll enjoy a competitive salary of $62,000 - $82,000 per year, depending on experience. Our comprehensive benefits package includes health and wellness programs, flexible insurance options, a generous pension plan, and employee share ownership opportunities.

In addition to a dynamic work environment and cutting-edge collaboration tools, you'll have access to ongoing training and development opportunities that will help you grow both personally and professionally.

At National Bank, we believe in creating a barrier-free workplace that is accessible to all employees. We welcome candidates from diverse backgrounds and are committed to fostering an inclusive culture.



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