Residence Facility Coordinator

18 hours ago

Kitchener, Ontario, Canada University of Waterloo Full time

Job Summary

The Residence Facility Coordinator is a key role within UW Residences, responsible for managing facility and security-related issues. This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

  • First point of contact for facility and security issues, including safety and security concerns
  • Responsible for addressing and triaging reported facility issues, including investigating and assessing risk as necessary
  • Collaborate with other departments and service providers to coordinate short-term and long-term solutions
  • Manage the department's work order system, including data accuracy and integrity, and coordinate program updates
  • Track workflow of work orders and requests, utilizing data to ensure timely completion
  • Understand key systems and manage access control at ground level
  • Plan and coordinate cyclical tasks associated with maintenance processes, including EOT/SOT and regular maintenance projects
  • Assist with the unit's spring term plan to accommodate preventative maintenance needs
  • Analyze trends from breakdowns and make recommendations for preventative measures
  • Provide excellent customer service to stakeholders, including students and staff
  • Ensure timely response and follow-through to resolve issues to client satisfaction
  • Work closely with other Housing and Operations teams to ensure collaboration and sharing of best practices
  • Initiate and manage all incoming and outgoing communication related to facility updates and repairs

Qualifications

  • College diploma in Office Administration, Business Administration, or related discipline, or equivalent combination of education and experience
  • Valid class G driver's license with a good driving record; must be insurable
  • Minimum of 1 year experience performing duties related to facilities management in an office work environment
  • Demonstrated experience with customer relations, record keeping, facilities management, purchasing, and/or scheduling work management
  • Experience using HoME or other work order systems
  • Working knowledge of facilities maintenance and operations, and/or Residence/Student life background and knowledge of the UW community and culture
  • Demonstrated ability to work in a fast-paced environment
  • Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and the Internet

Working at the University of Waterloo

The University of Waterloo is a leading institution in Canada, known for its innovative and collaborative approach to education and research. As a Residence Facility Coordinator, you will be part of a dynamic team that is dedicated to providing exceptional service to students and staff.

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