Digital Product Management Specialist

3 days ago


Greater Toronto Area, Canada Aquent Full time

At Aquent, we are seeking a skilled Digital Product Management Specialist to join our team.

Salary: $42.87 - $47.58 per hour (C$).

Job Description:

Digital Product Ownership and Strategy

We are looking for an experienced Digital Product Management Specialist to develop and execute customer experience strategies for digital onboarding and servicing of financial products and services.

In this role, you will work closely with various departments across the organization to create innovative user experiences.

  • Be accountable for the product backlog; define, create, and prioritize backlog items (epics/features/user stories) and proactively address issues.
  • Incorporate accessibility requirements into user stories.
  • Conduct pre-launch and ongoing assessments to ensure web content adheres to mandated standards.
Communication and Stakeholder Collaboration

You will clearly communicate the product vision and tell 'the story' effectively to key stakeholders.

Clearly communicate issues, ideas, and concepts (verbally and in writing) between business and technical parties.

Work creatively with stakeholders to address areas of concern without diminishing the user experience.

Collaborate with Marketing Operations, Business Stakeholders, and IT Partners to ensure timely delivery of projects.

Manage approvals required to deliver projects, including Compliance, Legal, Operations, and Customer Service.

Customer Experience and Competitive Research

Research the competitive landscape to identify new solutions or improve existing customer experiences.

Investigate customer issues/friction points, propose and gain alignment for solutions, and oversee the remediation plan.

Track NPS, monitor CTB digital performance, and benchmark against competitors to identify strengths and opportunities.

Requirements

To succeed in this role, you will need:

  • 2+ years of product management experience; product management/marketing experience in the credit card or digital banking industry is an asset.
  • Solid understanding of digital banking platforms, FinTech solutions, mobile/web banking apps.
  • Solid understanding of agile methodologies, preferably in SAFe.
About Us

Aquent is a leading provider of marketing, creative, and technology talent to Fortune 1000 companies.



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