Customer Support Specialist
3 weeks ago
Astek is a global player in engineering and technology consulting, founded in France in 1988. With its expertise in various industrial and tertiary sectors, Astek supports international clients in the intelligent deployment of their products and services, as well as in the implementation of their digital transformation.
The company has a strong culture of entrepreneurship and innovation, and it prioritizes the support and upskilling of its employees. In Canada, Astek specializes in IT consulting services and engineering, with teams that drive client development strategies and address business challenges by putting client needs at the center of their actions.
Role SummaryWe are seeking a Customer Support Specialist - Application Access Provisioner to join our Global Anti Money Laundering Department's Application Support team. The successful candidate will be responsible for access provisioning for multiple applications, including reviewing access request forms, communicating with requesters, access provisioning, validating access provisioned, and retaining evidence for audit.
This role requires working in a fast-paced environment with Service Level Agreements (SLAs) and collaborating with a technical team that utilizes tools like Outlook and MS Excel. Excellent communication skills, both written and verbal, are essential for success in this position.
Responsibilities- Access provisioning for multiple applications, including reviewing access request forms and communicating with requesters
- Validating access provisioned and retaining evidence for audit
- Collaborating with a technical team that uses tools like Outlook and MS Excel
To be considered for this role, you must have:
- 5 years of experience in a similar role
- Application support experience
- Access provisioning experience
- Report running experience
- Excel experience
- Excellent communication skills (written and verbal)
- SQL experience (nice to have)
- AML experience (nice to have)
- Banking experience (nice to have)
The estimated salary range for this position is between $60,000 and $80,000 per year, depending on experience and location.
BenefitsAstek offers a comprehensive benefits package, including a tailored CARE policy deployed by HR teams for employees and a Diversity Charter.
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