E-commerce Retail Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Matrix Smoke & Vape. As a key member of our e-commerce retail operations, you will be responsible for overseeing the daily activities of sales workers, ensuring seamless customer experiences, and driving business growth.
About the Role:- Estimated Salary:$65,000 - $85,000 per annum, depending on location and experience.
- This is a permanent full-time position, requiring 40 hours of work per week.
- The ideal candidate will have 1-2 years of experience in a retail management role, with a strong track record of leading teams and achieving sales targets.
In this role, you will be responsible for:
Key Responsibilities:- Assigning sales workers to duties and coordinating their activities to ensure efficient store operations.
- Hiring and training or arranging for the training of staff members to enhance their skills and knowledge.
- Authorizing the return of merchandise and resolving any issues that may arise, including customer complaints and supply shortages.
- Establishing work schedules and preparing reports on sales volumes, merchandising, and personnel matters.
- Supervising and co-ordinating the activities of workers to achieve optimal productivity and efficiency.
- Bachelor's degree or equivalent qualification in a relevant field.
- Strong leadership and communication skills, with the ability to motivate and guide teams effectively.
- Experience working in a fast-paced retail environment, with a proven track record of meeting sales targets and improving customer satisfaction.
- Ability to work under pressure and adapt to changing circumstances, while maintaining a high level of professionalism and integrity.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A competitive salary package, including bonuses and benefits.
- A dynamic and supportive work environment, with a team-oriented culture.
If you are a results-driven retail professional with excellent leadership skills and a passion for delivering exceptional customer experiences, we would love to hear from you
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