E-commerce Retail Operations Manager

2 weeks ago


Beaumont, Canada matrix smoke & vape Full time
Job Description for E-commerce Retail Operations Manager

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Matrix Smoke & Vape. As a key member of our e-commerce retail operations, you will be responsible for overseeing the daily activities of sales workers, ensuring seamless customer experiences, and driving business growth.

About the Role:
  • Estimated Salary:$65,000 - $85,000 per annum, depending on location and experience.
  • This is a permanent full-time position, requiring 40 hours of work per week.
  • The ideal candidate will have 1-2 years of experience in a retail management role, with a strong track record of leading teams and achieving sales targets.

In this role, you will be responsible for:

Key Responsibilities:
  • Assigning sales workers to duties and coordinating their activities to ensure efficient store operations.
  • Hiring and training or arranging for the training of staff members to enhance their skills and knowledge.
  • Authorizing the return of merchandise and resolving any issues that may arise, including customer complaints and supply shortages.
  • Establishing work schedules and preparing reports on sales volumes, merchandising, and personnel matters.
  • Supervising and co-ordinating the activities of workers to achieve optimal productivity and efficiency.
Requirements:
  • Bachelor's degree or equivalent qualification in a relevant field.
  • Strong leadership and communication skills, with the ability to motivate and guide teams effectively.
  • Experience working in a fast-paced retail environment, with a proven track record of meeting sales targets and improving customer satisfaction.
  • Ability to work under pressure and adapt to changing circumstances, while maintaining a high level of professionalism and integrity.
Benefits:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary package, including bonuses and benefits.
  • A dynamic and supportive work environment, with a team-oriented culture.

If you are a results-driven retail professional with excellent leadership skills and a passion for delivering exceptional customer experiences, we would love to hear from you



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