Hospitality Specialist
1 week ago
We are seeking a dedicated and customer-focused Hospitality Specialist to join our team at Pho Hoan Pasteur (Mao Centre) Pasteur. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.
Responsibilities- Address customers' complaints or concerns in a professional and empathetic manner.
- Prepare and serve specialty food to customers with precision and attention to detail.
- Present bills to customers and accept payment via cash, credit/debit cards, travellers cheques, or room billings.
- Description of menu items including daily specials for customers, ensuring they make informed decisions.
- Clear and clean tables, trays, and chairs to maintain a high level of cleanliness and hygiene.
- Greet patrons, present menus, make recommendations, and answer questions regarding food and beverages.
- Serve food and beverages promptly and efficiently.
- Take orders and relay them to kitchen and bar staff accurately.
- Assist clients/guests with special needs, providing personalized support when required.
- Provide top-notch customer service, exceeding expectations and building loyalty.
- Work Term: Permanent Position
- Work Language: English
- Hours: 30-40 hours per week
- Secondary (high) school graduation certificate is essential.
- Experience is an asset, as it demonstrates proficiency in the role.
The estimated annual salary for this position is between $35,000 - $50,000, depending on experience and qualifications.
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