Hospitality Specialist

1 week ago


Edmonton, Alberta, Canada Pho Hoan Pasteur (Mao Centre) Pasteur Full time
About the Role

We are seeking a dedicated and customer-focused Hospitality Specialist to join our team at Pho Hoan Pasteur (Mao Centre) Pasteur. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Address customers' complaints or concerns in a professional and empathetic manner.
  • Prepare and serve specialty food to customers with precision and attention to detail.
  • Present bills to customers and accept payment via cash, credit/debit cards, travellers cheques, or room billings.
  • Description of menu items including daily specials for customers, ensuring they make informed decisions.
  • Clear and clean tables, trays, and chairs to maintain a high level of cleanliness and hygiene.
  • Greet patrons, present menus, make recommendations, and answer questions regarding food and beverages.
  • Serve food and beverages promptly and efficiently.
  • Take orders and relay them to kitchen and bar staff accurately.
  • Assist clients/guests with special needs, providing personalized support when required.
  • Provide top-notch customer service, exceeding expectations and building loyalty.
  • Work Term: Permanent Position
  • Work Language: English
  • Hours: 30-40 hours per week
Key Qualifications
  • Secondary (high) school graduation certificate is essential.
  • Experience is an asset, as it demonstrates proficiency in the role.
Estimated Salary Range

The estimated annual salary for this position is between $35,000 - $50,000, depending on experience and qualifications.



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