Strategic Business Process Analyst

1 week ago


Edmonton, Alberta, Canada GTT, LLC Full time

We are seeking a seasoned Strategic Business Process Analyst to contribute to our Tech Debt Mitigation Program.

About the Role

This is a 3-month contract opportunity with the possibility of extension, working in a hybrid (primarily remote) environment. The successful candidate will be responsible for creating detailed service maps for complex applications, identifying vulnerabilities, and developing mitigation strategies.

Key Responsibilities:
  • Service Mapping: Develop and maintain accurate service maps, documenting relationships between infrastructure, software, hardware, and business services.
  • Stakeholder Engagement: Collaborate with application stakeholders to gather requirements, validate service maps, and address inquiries.
  • Technical Analysis: Leverage strong analytical skills to identify potential risks and opportunities within the IT environment.
  • Tool Proficiency: Utilize ServiceNow to create and manage service maps efficiently.
  • Problem-Solving: Apply problem-solving techniques to resolve issues and optimize processes.
  • Effective Communication: Communicate complex technical concepts clearly to both technical and non-technical audiences.
  • Teamwork: Work collaboratively with cross-functional teams to achieve project objectives.
Required Skills and Experience:
  • Technical Expertise: Proven experience in IT infrastructure, application development, and service management.
  • Service Mapping: Deep understanding of service mapping methodologies and tools.
  • ServiceNow: Proficiency in ServiceNow, particularly ITOM module.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving: Strong analytical and problem-solving abilities.
  • ITIL Foundation Certification (Preferred)

The estimated salary for this position is $80,000 - $120,000 per year, depending on experience. This figure is based on industry standards and location (Edmonton, AB). We offer a collaborative work environment and the opportunity to contribute to a critical initiative that directly impacts the organization's security and efficiency.


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