Strategic Business Process Analyst
1 week ago
We are seeking a seasoned Strategic Business Process Analyst to contribute to our Tech Debt Mitigation Program.
About the RoleThis is a 3-month contract opportunity with the possibility of extension, working in a hybrid (primarily remote) environment. The successful candidate will be responsible for creating detailed service maps for complex applications, identifying vulnerabilities, and developing mitigation strategies.
Key Responsibilities:- Service Mapping: Develop and maintain accurate service maps, documenting relationships between infrastructure, software, hardware, and business services.
- Stakeholder Engagement: Collaborate with application stakeholders to gather requirements, validate service maps, and address inquiries.
- Technical Analysis: Leverage strong analytical skills to identify potential risks and opportunities within the IT environment.
- Tool Proficiency: Utilize ServiceNow to create and manage service maps efficiently.
- Problem-Solving: Apply problem-solving techniques to resolve issues and optimize processes.
- Effective Communication: Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Teamwork: Work collaboratively with cross-functional teams to achieve project objectives.
- Technical Expertise: Proven experience in IT infrastructure, application development, and service management.
- Service Mapping: Deep understanding of service mapping methodologies and tools.
- ServiceNow: Proficiency in ServiceNow, particularly ITOM module.
- Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- ITIL Foundation Certification (Preferred)
The estimated salary for this position is $80,000 - $120,000 per year, depending on experience. This figure is based on industry standards and location (Edmonton, AB). We offer a collaborative work environment and the opportunity to contribute to a critical initiative that directly impacts the organization's security and efficiency.
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