Service Operations Coordinator

3 weeks ago


Ottawa, Ontario, Canada Farm Boy Full time

At Farm Boy, we're passionate about creating a unique fresh food shopping experience for our customers and team members alike.

Job Overview

This position is responsible for assisting the Service Department Manager in achieving company, store, and department goals.

Key Responsibilities
  • Customer Service: Provide exceptional service to all employees, customers, and suppliers while maintaining a quality service approach.
  • Team Development: Assist in developing the team by supporting training, coaching, and recognition while maintaining confidentiality and trust.
  • Product Information: Effectively communicate product information and corporate policies to the service team.
  • Financial Integrity: Safeguard Farm Boy's financial information through document maintenance and retention.
  • Floor Support: Provide support and supervision on the sales floor, including serving customers, cart retrieval, overrides, breaks, and general department cleanliness.
  • Office Management: Support office management tasks, including inventory, orders, scheduling, and payroll.
Qualifications
  • Bachelor's degree with a focus on business or related field; 1+ year of supervisory or management experience in a similar role.
  • Successful completion of Smart Serve certification or willingness to complete within 6 months.
  • Excellent organizational, interpersonal, mathematical, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and performance.
Salary and Benefits

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience. Additionally, you'll enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.



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