Hardgoods Supervisor

Job Title: Hardgoods Supervisor

Job Summary:

Giant Tiger is seeking a highly motivated and experienced Hardgoods Supervisor to join our team. As a Hardgoods Supervisor, you will be responsible for overseeing the day-to-day operations of the hardgoods department, ensuring a high level of customer service, and managing a team of associates.

Key Responsibilities:

• Ensure a high level of customer service in the hardgoods department
• Oversee the day-to-day operations of the hardgoods department
• Manage a team of associates in the hardgoods department
• Complete ordering and replenishment of merchandise
• Ensure execution of the GT System (policies, procedures, standards) by all associates
• Take appropriate action and provide recommendations based on analysis of assigned area
• Lead merchandising activities
• Prepare and participate in inventory management activities (e.g. cycle counts)
• Provide input to the Store Owner/Manager into scheduling and quantification
• Resolve customer complaints quickly and professionally
• Open and close the store on a rotating basis
• Actively involved and connected with the store's local community
• Support the store owner/manager on additional tasks and projects
• Ensure health and safety policies and guidelines are followed
• Ensure Loss prevention best practices are followed
• Ensure compliance of all policies when selling Tobacco and Lottery

Requirements:

• Proven motivator/team leader
• Ability to work independently and as part of a team
• Effective customer service, communication, and interpersonal skills
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Physical Demands:

• Stand and/or walk
• Bend, twist, and squat
• Lift and/or move up to 18 kg (40 lbs.)
• Perform tasks involving firm grasping
• Perform repetitive tasks requiring a range of hand motions
• Reach above shoulder height and below waist level
• Operate equipment, including using a ladder

Employee Universal Accountabilities:

• Ensure a high level of customer service
• Ensure health and safety policies and guidelines are followed
• Ensure Loss prevention best practices are followed
• Ensure compliance of all policies when selling Tobacco and Lottery
• Ensure emergency protocols are followed