Agriculture Technical Advisor
5 days ago
About the Role
We are seeking a highly motivated and results-driven Agriculture Technical Advisor to join our team at Kenna. As a key member of our service and support hub, you will play a critical role in helping growers find the answers they need to maximize yield on their fields.
Key Responsibilities
As our new Agriculture Technical Advisor, you will be responsible for:
- Conducting outbound agri-business planning sessions with Canadian growers over the phone, leading meaningful conversations that uncover needs and demonstrate agronomic solutions tailored to their individual needs.
- Managing the flow of transactional information from opportunity to demand generation, and coordinating the involvement of our field representatives when required.
- Providing inbound technical agronomic support to growers, retailers, and business representatives while building trusted relationships.
- Assuming full ownership of incoming client calls, ensuring customer satisfaction and a consistent positive customer experience.
- Developing a thorough knowledge of the client's products, tools, and services to best support customer requests and needs.
- Capturing key discussion points from conversations with customers and clients in a call record used for metrics, future relationship opportunities, and market intel.
Requirements
To succeed in this role, you will need:
- Results-driven, highly organized, and detail-oriented skills.
- Ability to create and communicate value to current and potential customers in English.
- Ability to think independently, problem-solve, handle objections, and manage expectations.
- Ability to work in a team environment.
- Exceptional customer service skills over phone and email.
Preferred Qualifications
A university degree or diploma in Agriculture or other science-related disciplines, minimum of 1-year customer service experience, proficiency in MS Office Products, and previous experience in sales are preferred.
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