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Customer Service Operations Manager
4 weeks ago
Job Title: Customer Service Operations Manager
About the Role:
We are seeking a highly skilled Customer Service Operations Manager to join our team at Tajpur Investments Ltd. The successful candidate will be responsible for evaluating daily operations, planning and organizing daily operations, managing staff and assigning duties, and studying market research and trends to determine consumer demand.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement
- Plan and organize daily operations to ensure efficient use of resources
- Manage staff and assign duties to ensure effective team performance
- Study market research and trends to determine consumer demand and potential sales volumes
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
Requirements:
- 5-10 years of experience in customer service operations
- Proven track record of improving customer satisfaction and loyalty
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Attention to detail and ability to multitask
Working Conditions:
- Fast-paced environment
- Work under pressure
- Tight deadlines
Personal Suitability:
- Creativity
- Energetic
- Hardworking
- Time management
- Flexibility
- Organized
- Team player
Experience:
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week