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Operations Manager

1 month ago

Ottawa, Ontario, Canada Amazon Canada Fulfillment Services, ULC. Full time

About the Role

We are seeking a highly skilled Operations Manager to lead our WW Operations network. As an Operations Manager, you will be responsible for delivering millions of packages and smiles to Amazon customers every day.

You will lead and develop a team of salaried and hourly talent, engaging them during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, you will provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Key Responsibilities and Job Elements:

  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with site and regional impact
  • Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • Continuously climb and descend stairs (applies to sites with stairs)

BASIC QUALIFICATIONS

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

  • 1+ years of performance metrics, process improvement or lean techniques experience