IT Operations Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Service Delivery Expert to join our team at Crescens Inc. in Toronto, ON. As an IT Operations Support Analyst, you will play a critical role in ensuring seamless communication and coordination with other support teams and vendors.
Key Responsibilities:- System Coordination: Plan and execute hardware and software installations, ensuring minimal disruption to operations, and maintain up-to-date documentation of system configurations.
- Incident and Problem Management: Manage incident and problem reporting processes, promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions.
- Dynamic Work Environment: Thrive in a fast-paced, high-pressure environment where priorities may shift quickly.
- Experience: Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
- Technical Skills:
- 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
- Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
- 5+ years of experience supporting Android and iOS devices.
$85,000 - $110,000 per year, depending on experience and qualifications.
About Crescens Inc.:Crescens Inc. is a leading provider of IT services, committed to delivering exceptional results and exceeding customer expectations.
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