Network Operations Specialist

2 days ago

Canada Astek Full time

At Astek, we are a global player in engineering and technology consulting, supporting international clients in the intelligent deployment of their products and services, as well as in the implementation of their digital transformation.

We have a strong culture of entrepreneurship and innovation, and our 7800 employees are committed every day to promoting the complementarity between digital technologies and complex system engineering.

In Canada, our firm specializes in IT consulting services and engineering. Our teams successfully drive our clients' development strategies around common values, earning their trust and addressing their business challenges by putting their needs at the center of our actions and priorities.

This ecosystem of expertise enables us to adapt quickly to evolving technologies, and all employees participate collaboratively in their development.

Our mission is to provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team. This includes proper use of automation, following proper remediation procedures, high-quality ticket and vendor issue updates, handover documentation, etc.

We collaborate strongly with the Shift leader to manage the queue, work intake, and delivery. We engage in high-priority incidents (P2's) or incident calls and provide support.

We engage with wider operational teams like EES/OCG and other support areas on an ongoing basis. We ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.

We support the incident, change, and problem management processes. We manage incident queues and effectively prioritize and triage incidents based on critical devices and shared services.

We help develop team members, provide effective feedback, and recognition when needed. We help assess training needs, process gaps, and improvement suggestions, automation opportunities, and effectively communicate upwards to the Shift leader and Manager as required.

We assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur. We escalate with internal teams and 3rd party vendors.

We manage chronic, repeat, and aging incidents with proper internal/external escalations. We create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.

We explore new automation opportunities for any repeated tasks to reduce human touch. We report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.

To be successful in this role, you should be a strong team player, self-motivated, highly organized, and able to multi-task in a fast-paced, dynamic environment. Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients, and vendors.

You should have experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.

A strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN - is also required. Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.

Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, ThousandEyes. Sound second-level problem determination and problem source identification skills with regards to the various network technologies utilized globally.

The estimated salary range for this position is $80,000-$120,000 per year, depending on location and experience. If you are interested in this opportunity, please apply.

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