Logistics Operations Director

4 days ago

Brampton ON, Canada TFM Dedicated Logistics Corp. Full time
Warehouse Operations Management

We are seeking a highly skilled and experienced Logistics Operations Director to lead our warehouse operations team. This role will be responsible for planning, executing, and managing daily warehouse operations and customer activities.

Responsibilities:
  • Plan, execute, and manage all daily warehouse operations and customer activities relating to inventory storage, shipping and receiving, crossdocking, container loading, destuffing and kitting, distribution and fulfillment, material handling equipment, safety, and compliance, and warehouse staffing;
  • Analyze operations and drive improvements in safety, productivity, cost reduction, workload output, capacity, and space maximization to eliminate operating issues and improve service quality and profitability;
  • Work cohesively and proactively with all department heads, employees, and customers to ensure customer requirements are communicated and executed efficiently;
  • Lead daily company-wide operational meetings;
  • Assist the team where necessary to complete tasks during times of labour shortage or time-sensitive matters;
Customer Relations
  • Work with the sales department and upper-level management to space plan and onboard new warehouse customers;
  • Promote service satisfaction and growth opportunities by developing rapport and trust with customers and proactively resolving potential issues;
  • Liaise and plan special fulfillment projects with customers;
  • Evaluate customer SLAs to ensure they are met.
Team Management
  • Work with Human Resources to acquire new team members when needed and perform interviews, skill assessments, orientations, and SOP training;
  • Plan, distribute, and monitor daily work tasks for team members and ensure adherence to SOPs and timelines;
  • Mentor and coach team members to continually increase their skill set by providing feedback, re-training, and discipline where appropriate;
  • Enhance employee morale by driving engagement and establishing an environment of trust and teamwork;
  • Cross-train employees in all lateral positions for succession planning, career advancement, and employee absence.
Safety and Compliance
  • Comply with all provincial and federal regulations relating to labour laws and health and safety compliance, including the ESA, MOL, and OFC;
  • Plan, perform, and document regular scheduled and opportunistic safety talks;
  • Investigate and complete incidents/accidents documentation;
  • Ensure all material handling equipment and warehouse machinery is managed and used safely;
  • Review and update operational SOPs on a regular basis;
  • Complete daily warehouse walkthroughs for compliance and job safety analysis.

The successful candidate will have 5+ years of experience in a warehouse or similar environment, 2+ years directly managing a team of hourly employees, and knowledge of employment standards and government regulations pertaining to warehouse operations.

This position offers a competitive salary of approximately $80,000 - $100,000 per year, depending on experience.

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