Senior Technical Field Specialist

14 hours ago


Ontario, Canada BioTalent Full time

About BioTalent

BioTalent is a leading provider of innovative solutions for the medical device industry.

We are seeking a highly skilled Senior Technical Field Specialist to join our team.

Job Summary:

The Senior Technical Field Specialist will be responsible for providing technical support and maintenance services to our customers. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities:

  1. Troubleshooting and Repair Services: Perform onsite and remote troubleshooting, installation, maintenance, and repairs on Advanced Instruments equipment.
  2. Quality Assurance: Complete and manage Pharmaceutical IQOQ/yearly OQ and Clinical Validations.
  3. Maintenance and Inventory Management: Complete Preventative Maintenance and field modifications in certain time frames, order and manage car stock inventory.
  4. Scheduling and Communication: Schedule installation, PMs, repairs, and other field events, maintain daily communications/scheduling with customers to ensure resolution and proper follow-up.
  5. Training and Development: Provide training in the field for junior field engineers.

Requirements:

  • Experience: Three years' work experience in the medical device industry.
  • Skills: Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams, excellent analytical, interpersonal, and communication skills.
  • Educational Background: Not specified

Estimated Salary Range: $70,000 - $90,000 per year, depending on location and experience.



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