Senior Technical Field Specialist
14 hours ago
About BioTalent
BioTalent is a leading provider of innovative solutions for the medical device industry.
We are seeking a highly skilled Senior Technical Field Specialist to join our team.
Job Summary:
The Senior Technical Field Specialist will be responsible for providing technical support and maintenance services to our customers. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.
Key Responsibilities:
- Troubleshooting and Repair Services: Perform onsite and remote troubleshooting, installation, maintenance, and repairs on Advanced Instruments equipment.
- Quality Assurance: Complete and manage Pharmaceutical IQOQ/yearly OQ and Clinical Validations.
- Maintenance and Inventory Management: Complete Preventative Maintenance and field modifications in certain time frames, order and manage car stock inventory.
- Scheduling and Communication: Schedule installation, PMs, repairs, and other field events, maintain daily communications/scheduling with customers to ensure resolution and proper follow-up.
- Training and Development: Provide training in the field for junior field engineers.
Requirements:
- Experience: Three years' work experience in the medical device industry.
- Skills: Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams, excellent analytical, interpersonal, and communication skills.
- Educational Background: Not specified
Estimated Salary Range: $70,000 - $90,000 per year, depending on location and experience.
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