Virtual Mortgage Retention and Sales Specialist, Bilingual
1 month ago
Job Summary:
We are seeking a highly skilled Virtual Mortgage Retention and Sales Specialist to join our team at BMO. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers and prospects.
Key Responsibilities:
- Provide credit and lending-related sales and service to BMO customers or prospects.
- Advises customers on borrowing strategies and products that meet their objectives.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Identifies and makes referrals to other business groups.
- Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.
Requirements:
- Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge of personal lending and home financing products.
- Knowledge of competitive marketplace and trends in product offerings.
- Knowledge of contact centre operational processes and policies.
- Knowledge of call centre technology, processes and metrics.
- Term Investment Qualified (as required).
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
What We Offer:
At BMO, we offer a competitive salary range of $37,500.00 - $69,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
How to Apply:
Interested candidates should submit their application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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