Virtual Mortgage Retention and Sales Specialist, Bilingual

1 month ago


Fredericton, New Brunswick, Canada BMO Full time

Job Summary:

We are seeking a highly skilled Virtual Mortgage Retention and Sales Specialist to join our team at BMO. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers and prospects.

Key Responsibilities:

  • Provide credit and lending-related sales and service to BMO customers or prospects.
  • Advises customers on borrowing strategies and products that meet their objectives.
  • Fulfills sales and service activities for the customer in accordance with approved procedures.
  • Identifies and makes referrals to other business groups.
  • Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.

Requirements:

  • Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
  • Knowledge of personal lending and home financing products.
  • Knowledge of competitive marketplace and trends in product offerings.
  • Knowledge of contact centre operational processes and policies.
  • Knowledge of call centre technology, processes and metrics.
  • Term Investment Qualified (as required).
  • Specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.

What We Offer:

At BMO, we offer a competitive salary range of $37,500.00 - $69,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

How to Apply:

Interested candidates should submit their application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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