IT Provisioning Specialist
1 week ago
The IT Provisioning Specialist is a key role at Colas USA, responsible for providing exceptional customer service and hardware/software lifecycle management of the company's assets. This position requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality results.
About Colas USAColas USA is the information technology arm of the North America business for Colas, based in Denver, Colorado. We strive to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining our infrastructure, and more.
Responsibilities- Supply: Install and configure software/hardware systems that support our operating environment, develop and maintain installation and configuration procedures, initiate and manage the ordering process for software/hardware, and maintain documentation of the computer inventory in the asset database.
- Day-to-Day Operations: Track requests and provisioning tickets on a daily basis, create, track, and manage documented departmental operating procedures, maintain good collaboration with suppliers, and prioritize incoming email or ticket system requests for new and replacement computers.
- Maintenance: Fast and accurate updates of inventory data for all equipment in all locations, perform periodic audits on end-user application licenses and role-based access levels.
- Support: Act as an ambassador between our department and our users, maintaining good relationships and open communication, empathize and communicate with customers to ensure their satisfaction, assist in the training of end users on IT procedures, and troubleshoot billing and inventory issues.
We are seeking a highly skilled IT Provisioning Specialist with a minimum of 3 years of experience in setting up and supporting Microsoft Windows 7 & 10 as well as productivity tools such as Microsoft Office. The ideal candidate will be bilingual (English/French) and have knowledge of ITSM principles. A preferred qualification is ITIL v3 certification.
BenefitsColas USA offers competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct.
LocationThis role is located in Mount Royal, Montreal, where you will have the opportunity to work in a dynamic and collaborative environment with a talented team of professionals.
$65,000 - $85,000 per year, depending on experience and qualifications.
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