Customer Experience Leader

1 week ago


Sydney, Nova Scotia, Canada Mass Markets Full time

Job Overview


MCI's Mass Markets division is seeking a highly motivated and experienced Customer Experience Leader to join our team. As a key member of our leadership team, you will be responsible for leading and developing a team of customer service representatives in a fast-paced call center environment.


The ideal candidate will have a proven track record of success in customer service leadership, with a strong focus on driving sales growth and improving customer satisfaction. You will be responsible for coaching and developing your team members to ensure they have the skills and knowledge needed to excel in their roles.


This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and wants to take their career to the next level. If you are a results-driven leader with a customer-centric approach, we encourage you to apply.



About Us

MCI is a leading provider of business process outsourcing (BPO) services, offering a range of solutions designed to help businesses succeed. Our Mass Markets division specializes in contact center services, providing exceptional customer experiences to clients across various industries.


We are committed to creating a positive and inclusive work environment that values diversity and promotes employee growth and development. If you are looking for a challenging and rewarding career opportunity, we invite you to explore our current openings.



Responsibilities

  • Lead and develop a team of customer service representatives to achieve sales growth and improve customer satisfaction
  • Coach and mentor team members to enhance their skills and knowledge
  • Develop and implement effective training programs to improve team performance
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
  • Collaborate with other departments to drive business growth and improve operational efficiency


Requirements

To be successful in this role, you will need:



  • 3+ years of experience in customer service leadership or a related field
  • A strong track record of sales growth and customer satisfaction improvement
  • Excellent communication and interpersonal skills
  • Ability to coach and develop team members
  • Familiarity with contact center software and technology
  • Bachelor's degree or equivalent experience


Benefits

We offer a competitive salary and benefits package, including:



  • Base salary: $60,000 - $80,000 per year
  • Bonus structure based on individual and team performance
  • Comprehensive health insurance and retirement plans
  • Paid time off and holidays
  • Opportunities for professional development and advancement

If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to learn more about this position and how you can contribute to our team's success.



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