Customer Service Specialist

2 weeks ago


Vancouver, British Columbia, Canada Securicom Solutions Full time

We are seeking an experienced Customer Service Specialist to join our team at Securicom Solutions.

About the Role

This position is responsible for providing exceptional customer service and technical support to users experiencing difficulties with computer systems. The ideal candidate will have a strong educational background, excellent communication skills, and a proven ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to user inquiries and troubleshoot issues in a timely and professional manner;
  • Consult user guides, technical manuals, and other resources to research and implement solutions;
  • Provide advice and training to users on how to use computer systems effectively;
  • Maintain accurate records of problems and solutions to aid in future troubleshooting efforts;
  • Supervise and guide junior technical support staff as needed.
Requirements

To be successful in this role, you will need:

  • A secondary (high) school graduation certificate;
  • At least 3 years of experience in a related field;
  • Excellent communication and problem-solving skills;
  • The ability to work independently and as part of a team.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.

Schedule: Full-time, 30-40 hours per week. Language of work: English. Location: Flexible, but must be able to work from home and occasionally travel to our office.



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