Senior Content Strategy Expert

1 week ago


Toronto, Ontario, Canada Thumbtack Full time

About the Role


We're seeking an experienced content strategy expert to help drive educational content creation across our key product surfaces. This role will collaborate horizontally with multiple product teams, leveraging UX writing expertise to scale high-impact content and manage new GenAI-supported experiences.


Key Responsibilities:



  • Develop and oversee content strategies that effectively train GenAI models, advising on practical implementation
  • Scale educational content across key product surfaces, ensuring consistency and accuracy
  • Design, write, edit, test, and improve content across various touchpoints, including product flows, navigational elements, product names, emails, tutorials, and notifications
  • Collaborate with cross-functional teams, including designers, data analysts, researchers, engineers, product managers, and marketing team members
  • Demonstrate exceptional communication skills and influence product decisions, team direction, and strategy
  • Contribute to the team through mentoring, onboarding, and crit participation, ensuring a consistent voice and tone across Thumbtack product content
  • Understand the relationship between business goals and user needs, driving product positioning and communication strategy

Must-Have Qualifications:


thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* learn more about our virtual-first working model .


Benefits & Perks:



  • A competitive salary range of $120,000 - $180,000 per year, depending on experience
  • 20 company-wide holidays, including a week-long end-of-year company shutdown
  • A library (optional use collaboration & connection hub) in San Francisco
  • WiFi reimbursements
  • Cell phone reimbursements (North America)
  • An Employee Assistance Program for mental health and well-being

Learn



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