Senior Application Support Specialist

3 weeks ago

Toronto, Ontario, Canada Capgemini Full time

About the Role


We are seeking a highly skilled .NET Production Support Engineer to join our team at Capgemini. This role involves monitoring, troubleshooting, and maintaining mission-critical applications, ensuring high availability and performance.



Key Responsibilities

  • Production Support & Troubleshooting:

    • Provide Level 2/3 support for .NET and SQL Server-based applications, ensuring timely resolution of issues to minimize system downtime.
    • Investigate and troubleshoot incidents, identifying root causes and implementing solutions to prevent recurrence.
    • Collaborate with cross-functional teams to address critical production issues promptly and ensure stability across applications.

  • Monitoring & Maintenance:

    • Monitor application performance and system health using available tools, creating alerts to proactively detect and address issues.
    • Conduct regular application and database health checks, ensuring data integrity and optimal system performance.
    • Perform scheduled maintenance activities, applying patches, upgrades, and bug fixes to production systems as necessary.

  • Incident & Problem Management:

    • Record, track, and document incident resolutions in accordance with Service Level Agreements (SLAs).
    • Analyze incident trends and recommend proactive measures to prevent recurring issues.
    • Create and maintain documentation for known issues, solutions, and standard operating procedures (SOPs).

  • Database Management:

    • Optimize SQL queries and stored procedures to enhance database performance and application efficiency.
    • Perform routine database backups, recovery, and maintenance activities, ensuring data security and integrity.
    • Assist in database performance tuning, indexing, and troubleshooting for SQL Server instances.

  • Collaboration & Communication:

    • Work closely with development teams to transition code changes to production, including deployment and verification.
    • Communicate effectively with stakeholders, providing updates on issue status, root cause analyses, and resolution timelines.
    • Collaborate with IT and infrastructure teams to address network, server, and environment-related issues impacting applications.

  • Continuous Improvement:

    • Participate in post-incident reviews to identify gaps in processes and propose improvements for enhanced support operations.
    • Develop automation scripts or tools to improve efficiency in monitoring, deployment, and incident management.
    • Stay up-to-date with emerging .NET and SQL Server technologies and best practices, applying knowledge to support tasks.

What We Offer


This is a full-time position with an estimated annual salary of $120,000 based on industry standards in Toronto, ON. You will have opportunities to work with cutting-edge technologies, collaborate with experienced professionals, and contribute to the success of our clients.


Requirements



  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application production support, with a focus on .NET applications and SQL Server.
  • Strong hands-on experience with .NET frameworks (C#, ASP.NET, MVC) and SQL Server (queries, stored procedures, functions, and triggers).
  • Technical Skills:

    • Proficiency in .NET technologies, with the ability to troubleshoot and debug .NET applications.
    • Strong SQL Server skills, including writing complex SQL queries, performance tuning, and database maintenance.
    • Familiarity with Windows Server, IIS, and experience with monitoring tools (e.g., Splunk, Nagios, or Dynatrace).
    • Basic understanding of networking concepts and their impact on application performance.

  • Soft Skills:

    • Strong analytical and problem-solving abilities.
    • Excellent verbal and written communication skills.
    • Ability to work under pressure, prioritize issues, and manage multiple tasks effectively.

Preferred Qualifications



  • Experience with DevOps practices, including CI/CD pipelines and version control (e.g., Git, Azure DevOps).
  • Knowledge of cloud platforms (e.g., AWS, Azure) and their impact on application support.
  • Experience with ITIL practices and incident management systems (e.g., ServiceNow, JIRA).

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