Business Analyst

2 weeks ago


Québec, Quebec, Canada Cofomo Full time
About the Role

Cofomo is seeking a highly skilled Business Analyst - ITIL Expert to join our team. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.

Key Responsibilities
  • Diagnose current business situations and develop recommendations for improvement.
  • Collaborate with cross-functional teams to design and implement process improvements.
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
  • Provide expert-level guidance on ITIL best practices and their application in business settings.
  • Participate in the development of training materials and knowledge transfer initiatives.
Requirements
  • Bachelor's degree in a related field, such as business administration or information technology.
  • 10+ years of experience in business analysis, with a focus on IT service management.
  • ITIL v4 certification.
  • Strong analytical, leadership, and autonomy skills.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A comprehensive training program.
  • A collaborative and inclusive team culture.
Our Values
  • Engagement: We work together as a team to achieve common goals.
  • Integrity: We act with honesty, respect, and fairness in all our interactions.
  • Diversity: We celebrate the unique perspectives and experiences of our team members.
  • Creativity: We encourage innovation and experimentation in our work.
  • Passion: We are passionate about what we do and strive for excellence in all aspects of our work.

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