Customer Service Team Lead

3 weeks ago


Vancouver, British Columbia, Canada McDonald's Restaurants of Canada Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at McDonald's Restaurants of Canada. This is a permanent position with a 30-40 hour work week.

Key Responsibilities:

  • Supervise and coordinate activities of staff who prepare and portion food.
  • Establish methods to meet work schedules, ensuring efficient service and customer satisfaction.
  • Train staff in job duties, sanitation, and safety procedures, promoting a safe working environment.
  • Estimate ingredient and supplies required for meal preparation, minimizing waste and optimizing inventory.
  • Ensure that food and service meet quality control standards, maintaining high standards of customer satisfaction.
  • Prepare budget and cost estimates, monitoring expenses and making informed decisions.
  • Address customers' complaints or concerns, resolving issues promptly and professionally.
  • Maintain records of stock, repairs, sales, and wastage, providing valuable insights for future improvements.
  • Prepare and submit reports, highlighting key performance indicators and areas for improvement.

Work Environment:

This is a fast-paced environment with a physically demanding job, requiring standing for extended periods, bending, crouching, and walking. The uniform is provided.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent oral communication skills and the ability to work under pressure.
  • Flexibility and the ability to work in a team environment.


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