Product Impact Director

1 month ago

Calgary, Alberta, Canada stellaralgo corp. Full time

About the Role

We are seeking a highly skilled Product Impact Director to join our team at StellarAlgo Corp. As a key member of our Product Impact & Analytics Team, you will be responsible for developing tailored customer engagement strategies built from fan data-driven best practices that reflect the seasonal nature of our industry.

Key Responsibilities

  1. Educate data analysts, marketing directors, sales directors, and strategy executives on fan data best practices, developing fan insights, leveraging fan insights, and applying fan data use cases using the StellarAlgo Platform.
  2. Develop customer engagement strategies to drive adoption of StellarAlgo technology in support of customer objectives.
  3. Develop customer data analytics that expose a broader picture of fan trends to inform customer engagement strategies in support of StellarAlgo technology adoption objectives.
  4. Develop customer data impact analytics – engage customers with fan data analysis and exploration of activation opportunities and measures.
  5. Identify and assist customer stakeholders to configure key business rules and automations inside the StellarAlgo platform to achieve their data strategy outcomes.
  6. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of StellarAlgo.
  7. Advocate internally using subject matter expertise for customer needs, requirements, and feature requests across product, internal support, engineering, and sales to translate business needs and product requirements into new solutions for customers.

Requirements

  1. Demonstrated experience working with sports business stakeholders from the C-level to the leader level with a proven ability to communicate and connect.
  2. Demonstrated experience working with sports analytics teams in a leadership role driving value from data using data ingestion, modeling, and business intelligence.
  3. Experience working with ticketing operations in sports organizations with knowledge on how ticketing stakeholders set up and use their ticketing platforms as well as an understanding of how this affects the underlying data.
  4. Demonstrated experience building and managing ETL pipelines.
  5. Demonstrated experience designing and managing data architectures and data models to facilitate business intelligence reporting and activations.
  6. Demonstrated experience mapping business processes and identifying challenges into technical and data solutions.
  7. Demonstrated written and verbal communication skills with high emotional intelligence.
  8. Demonstrated ability to manage multiple stakeholders at a client, internally and across many clients.

What We Offer

We are committed to creating an inclusive work environment that values diversity and promotes creative solutions to complex problems. If you are a data-driven business strategist with a passion for sports business and a desire to drive value from data, we encourage you to apply for this exciting opportunity.

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