Digital Product Manager

2 weeks ago

Old Toronto, Ontario, Canada Scotiabank Full time

About the Role:

We're seeking a highly skilled Senior Product Manager to contribute to the success of our onboarding process for new-to-bank customers. As a key member of our team, you will be responsible for reimagining our customers' experience while ensuring adherence to compliance, regulatory, and operational requirements.

This role will focus on building an onboarding journey that is optimal and secure, leveraging your expertise in identity verification, authentication, security, anti-money laundering, and fraud controls. You will work closely with other product managers, bank stakeholders, software engineers, and designers to translate customer journey directives into actionable, prioritized backlog deliverables.

Key Responsibilities:

  • Manage Relationships: Develop and maintain relationships with various bank business teams, authentication partners, and leadership to ensure their requirements are translated into the right products and journey.
  • Collaborate with Stakeholders: Work closely with business, compliance, and other control functions to negotiate and push for the benefit of good customer experience and high business value.
  • Build Reusable Software: Develop reusable and scalable customer-facing software that will be leveraged by internal teams to solve their problem of identifying the customer.
  • Measure Product Success: Work with analytics to set, monitor, and analyze key performance indicators (KPIs) to measure product success.
  • Drive Decisions with Data: Use data to drive decisions, build hypothesis, test, fail, and iterate to formulate an agile product development approach.
  • Manage Prioritized Backlog: Maintain a prioritized backlog, support the creation of detailed user stories, and participate in sprint planning and review activities.
  • Conduct Market Analysis: Conduct market and competitive analysis to identify future opportunities for growth for your product and establish yourself as a subject matter expert within digital banking for the areas you own.
  • Understand Risk Appetite: Understand how the bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively Pursue Operational Efficiency: Actively pursue effective and efficient operations of your team and self in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles.

Requirements:

  • 6+ years of experience working as a product manager shipping consumer-facing software solutions.
  • 3+ years of experience working on digital products, preferably in the consumer space, and working in an agile scrum team.
  • Experience managing a technology product or a digital journey end-to-end, from inception to delivery.
  • Knowledgeable about multiple functional areas such as product management, agile/scrum, engineering, UX/UI design.
  • Deep understanding of identity verification, authentication, security, anti-money laundering, and fraud controls.
  • Experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade.

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