Commercial Support Professional

4 days ago


Sudbury, Ontario, Canada MacLean Engineering Full time
About the Role

As a Commercial Support Coordinator – Bilingual Spanish Speaking at MacLean Engineering, you will play a vital role in providing exceptional support to our commercial team. This position requires proficiency in both English and Spanish, with a focus on facilitating sales, service, and warranty processes in markets where Spanish is the primary language.

Responsibilities
  • You will work closely with a cross-functional team to aid in branch support as required.
  • Review daily service reports for technicians and ensure accurate documentation.
  • Create, sort, enter, process service orders and invoices with labor hours and expenses.
  • Support the preparation of weekly service reporting, focusing on reconciliation of timesheets, work orders, and payroll hours, as well as profitability.
  • Manage field service PO's with customers and service administrators.
  • Represent MacLean Engineering as a first point of contact with customers (external and internal) and provide timely and satisfactory responses to requests for product, service, or technical support.
  • Prepare quotations and enter sales orders into MRP as per customer request.
  • Enter warranty claims into the portal and advise customers on their status.
  • Aid in maintaining market-driven pricing methodology.
About You

We are seeking an individual with sound organizational and problem-solving skills, close attention to detail, and the ability to tolerate ambiguity and tight deadlines. You should be able to plan, prioritize, and manage multiple assignments simultaneously and possess strong computer skills working with MS Office.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. In addition, we provide a comprehensive benefits package that includes health, dental, and vision coverage, as well as a generous vacation policy.

If you are a motivated and detail-oriented professional looking for a challenging opportunity, please submit your application.


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