Customer Service Operations Manager

3 weeks ago


ThetfordMines, Quebec, Canada Walmart Canada Full time
Customer Service Manager Job Summary

As a Customer Service Manager at Walmart Canada, you will play a key role in ensuring exceptional customer experiences across all front-end operations. This position requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:
  • Ensure safe work processes and emergency procedures are followed.
  • Handle customer and associate concerns, and provide guidance as needed.
  • Monitor front-end associates to ensure proper coverage and coordinate breaks.
  • Provide training to associates on systems and company procedures.
  • Oversee purchase, return, and exchange transactions, and assist with error corrections.
  • Ensure EAS systems are functioning correctly.
  • Prepare registers for opening and closing, and support cashiers as needed.
  • Oversee and promote company sponsor programs and initiatives.
Requirements:
  • Age 16 or older.
Preferred Qualifications:

Walmart will accommodate disability-related needs of applicants and associates as required by law.



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