Service Desk Technician
3 days ago
At Leavitt Machinery, we are seeking a highly skilled Service Desk Technician to join our team in Coquitlam, BC. As a Service Desk Technician, you will be responsible for providing Tier 1-2 support for our end-users, ensuring timely and effective resolution of technical issues.
Key Responsibilities:- Review technical support tickets, emails, and calls to the IT department
- Provide feedback and system status updates to users and log requests into the problem-tracking system
- Monitor and report calls and call metrics from the time they are opened until the time they are closed while ensuring customer satisfaction
- Provide basic PC troubleshooting: manage power options, control panel, and image PCs, as needed
- Troubleshoot and resolve basic network and server access problems for end-users
- Assist in collecting information for equipment inventory
- Post-secondary degree, diploma, or equivalent in a related field
- Knowledge of networking, routing, firewalls, and security
- Understanding of ITIL Methodologies
- Relevant certifications (CompTiA A+, ITIL Foundation) are an asset
- Prior experience with Lean Six Sigma is an asset
- Company paid medical health care plan for you and your dependents
- Extended health plan – 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer paid
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities
The base pay range for this role is: $50,000 to $60,000. This role is onsite based in Coquitlam, BC with the possibility of changing to hybrid after successful completion of the probationary period.
-
Service Desk Technician
25 minutes ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeJob Title: Service Desk TechnicianAt Leavitt Machinery, we are seeking a highly skilled Service Desk Technician to join our team in Coquitlam, BC. As a Service Desk Technician, you will be responsible for providing Tier 1-2 support for our end users, ensuring timely and effective resolution of technical issues.Key Responsibilities:Review technical support...
-
Service Desk Support Specialist
7 days ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeService Desk TechnicianAt Leavitt Machinery, we are seeking a skilled Service Desk Technician to join our team in Coquitlam, BC. As a Service Desk Technician, you will provide Tier 1-2 support for our end users, ensuring timely and effective resolution of technical issues.Key Responsibilities:Review technical support tickets, emails, and calls to the IT...
-
Service Desk Support Specialist
7 days ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeService Desk TechnicianAt Leavitt Machinery, we are seeking a skilled Service Desk Technician to join our team in Coquitlam, BC. As a Service Desk Technician, you will provide Tier 1-2 support for our end users, ensuring timely and effective resolution of technical issues.Key Responsibilities:Review technical support tickets, emails, and calls to the IT...
-
Service Desk Lead
2 weeks ago
Coquitlam, British Columbia, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at Accoravillage. As a key member of our IT operations team, you will be responsible for leading the day-to-day activities of our service desk, ensuring that incidents and escalations are resolved efficiently and effectively.Key ResponsibilitiesLeadership and...
-
Service Desk Lead
2 weeks ago
Coquitlam, British Columbia, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at Accoravillage. As a key member of our IT operations team, you will be responsible for leading the day-to-day activities of our service desk, ensuring that incidents and escalations are resolved efficiently and effectively.Key ResponsibilitiesLeadership and...
-
Service Desk Lead
2 weeks ago
Coquitlam, British Columbia, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at Accoravillage. As a key member of our IT department, you will be responsible for leading the day-to-day activities of our service desk, ensuring that incidents and escalations are resolved efficiently and effectively.Key ResponsibilitiesLead the Service Desk...
-
Service Desk Lead
2 weeks ago
Coquitlam, British Columbia, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at Accoravillage. As a key member of our IT department, you will be responsible for leading the day-to-day activities of our service desk, ensuring that incidents and escalations are resolved efficiently and effectively.Key ResponsibilitiesLead the Service Desk...
-
Service Desk Lead
5 days ago
Coquitlam, British Columbia, Canada Accoravillage Full timeAccoravillage is seeking a skilled Service Desk Lead to join our team. As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers through research, development, and delivery of effective nutritional products. Our mission is to contribute to the lives of our customers,...
-
Service Desk Lead
5 days ago
Coquitlam, British Columbia, Canada Accoravillage Full timeAccoravillage is seeking a skilled Service Desk Lead to join our team. As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers through research, development, and delivery of effective nutritional products. Our mission is to contribute to the lives of our customers,...
-
Service Desk Support Specialist
1 week ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeAbout Leavitt MachineryLeavitt Machinery is a leading provider of material handling equipment and services, strategically investing in visionary and values-driven organizations across various markets.With a strong entrepreneurial spirit, people-focused mindset, and mission-driven approach, Leavitt Machinery and its companies have achieved continued growth...
-
Service Desk Support Specialist
1 week ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeAbout Leavitt MachineryLeavitt Machinery is a leading provider of material handling equipment and services, strategically investing in visionary and values-driven organizations across various markets.With a strong entrepreneurial spirit, people-focused mindset, and mission-driven approach, Leavitt Machinery and its companies have achieved continued growth...
-
Customer Service Desk Associate
1 month ago
Coquitlam, British Columbia, Canada Westwood Plateau Full timePosition Overview: The Guest Services Desk Representative plays a crucial role in creating a positive experience for visitors. This position requires a friendly demeanor, extensive knowledge of services, and a professional attitude at all times.Key Responsibilities:Utilizing the Point of Sale (POS) system efficientlyManaging reservations for tee...
-
Customer Service Desk Associate
1 month ago
Coquitlam, British Columbia, Canada Westwood Plateau Full timePosition Overview: The Guest Services Desk Representative plays a crucial role in creating a positive first impression for visitors at Westwood Plateau. This position requires a friendly demeanor, extensive knowledge of services, and a professional attitude at all times.Key Responsibilities:Utilizing the Point of Sale (POS) system efficientlyManaging...
-
Customer Service Desk Associate
1 month ago
Coquitlam, British Columbia, Canada Westwood Plateau Full timePosition Overview: The Guest Services Desk Representative plays a crucial role in creating a positive experience for visitors. This position requires a friendly demeanor, extensive knowledge of services, and a professional attitude at all times.Key Responsibilities:Utilizing the Point of Sale (POS) system efficientlyManaging and processing reservations for...
-
Service Desk Support Specialist
2 weeks ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeAbout Leavitt MachineryLeavitt Machinery is a leading provider of material handling equipment and services, strategically investing in visionary and values-driven organizations across various markets.With an entrepreneurial spirit and a people-focused mindset, Leavitt Machinery has achieved continued growth and expansion, representing a network of rapidly...
-
Service Desk Support Specialist
2 weeks ago
Coquitlam, British Columbia, Canada Leavitt Machinery Full timeAbout Leavitt MachineryLeavitt Machinery is a leading provider of material handling equipment and services, strategically investing in visionary and values-driven organizations across various markets.With an entrepreneurial spirit and a people-focused mindset, Leavitt Machinery has achieved continued growth and expansion, representing a network of rapidly...
-
Help Desk Technician
2 weeks ago
Coquitlam, British Columbia, Canada Inchol Solutions Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Inchol Solutions Inc. as a User Support Technician.Key ResponsibilitiesProvide timely and effective technical support to users experiencing difficulties with computer systems, applications, and network infrastructure.Research and implement solutions...
-
Service Technician
7 days ago
Coquitlam, British Columbia, Canada Sani Marc Inc Full time{"title": "Service Technician", "description": "Service Technician - Sani Marc IncJob Summary:We are seeking a skilled Service Technician to join our team at Sani Marc Inc. As a Service Technician, you will be responsible for providing technical support, maintenance, and repair services for equipment and systems.This role involves diagnosing issues,...
-
Service Technician
7 days ago
Coquitlam, British Columbia, Canada Sani Marc Inc Full time{"title": "Service Technician", "description": "Service Technician - Sani Marc IncJob Summary:We are seeking a skilled Service Technician to join our team at Sani Marc Inc. As a Service Technician, you will be responsible for providing technical support, maintenance, and repair services for equipment and systems.This role involves diagnosing issues,...
-
Service Technician
39 minutes ago
Coquitlam, British Columbia, Canada Sani Marc Inc Full time{"title": "Service Technician", "description": "Service Technician - Sani Marc IncJob Summary:We are seeking a skilled Service Technician to join our team at Sani Marc Inc. As a Service Technician, you will be responsible for providing technical support, maintenance, and repair services for equipment and systems.This role involves diagnosing issues,...