Beauty Sales Expert
2 days ago
Holt Renfrew is a premier luxury retailer offering an inspiring and fashion-driven environment with opportunities to learn and grow.
As a Beauty Sales Expert, you will be responsible for developing deep, long-lasting relationships with customers, leading to an increase in sales, service, and loyalty. Your compensation will be commission-based, directly tied to your sales volume results.
Key Responsibilities:
- Consistently deliver exceptional customer service
- Exceed sales and service personal goals and targets
- Exceed sales and service brand goals and targets
- Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients
- Share expert product knowledge with the selling team
- Maintain solid relationships with buyers, vendors, and selling managers
- Drive brand sales by identifying marketing opportunities, executing events, recommending assortments, etc., and communicating suggestions to store management regularly
- Attend educational sessions on product knowledge, vendors, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate with clients through various channels regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve customer service issues and partner with selling management on issues outside of guidelines
- Perform other duties as assigned
The Ideal Candidate:
- High school diploma
- Proven ability to exceed sales targets
- Collaborative skills, working with and through others in a team-oriented environment
- Able to work in a fast-paced environment with minimal supervision
- Flexible work schedule based on customer needs, including nights, weekends, and holidays
- Minimum two or more years of experience in a commission-based sales environment
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior retail sales experience in a luxury environment preferred
Measures of Success:
- Contribution to financial objectives
- Individual objectives linked to department goals achievement
- Feedback from internal and external clients
We estimate the salary range for this position to be around $60,000 - $80,000 per year, depending on location and performance. This figure reflects the market rate for experienced sales professionals in a similar role at Holt Renfrew stores.
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