Beauty Sales Expert

2 days ago


Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew is a premier luxury retailer offering an inspiring and fashion-driven environment with opportunities to learn and grow.

As a Beauty Sales Expert, you will be responsible for developing deep, long-lasting relationships with customers, leading to an increase in sales, service, and loyalty. Your compensation will be commission-based, directly tied to your sales volume results.

Key Responsibilities:

  • Consistently deliver exceptional customer service
  • Exceed sales and service personal goals and targets
  • Exceed sales and service brand goals and targets
  • Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients
  • Share expert product knowledge with the selling team
  • Maintain solid relationships with buyers, vendors, and selling managers
  • Drive brand sales by identifying marketing opportunities, executing events, recommending assortments, etc., and communicating suggestions to store management regularly
  • Attend educational sessions on product knowledge, vendors, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price changes, and related sales support tasks
  • Communicate with clients through various channels regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
  • Resolve customer service issues and partner with selling management on issues outside of guidelines
  • Perform other duties as assigned

The Ideal Candidate:

  • High school diploma
  • Proven ability to exceed sales targets
  • Collaborative skills, working with and through others in a team-oriented environment
  • Able to work in a fast-paced environment with minimal supervision
  • Flexible work schedule based on customer needs, including nights, weekends, and holidays
  • Minimum two or more years of experience in a commission-based sales environment
  • Make-up artistry or aesthetics certificate may be required for certain brands
  • Prior retail sales experience in a luxury environment preferred

Measures of Success:

  • Contribution to financial objectives
  • Individual objectives linked to department goals achievement
  • Feedback from internal and external clients

We estimate the salary range for this position to be around $60,000 - $80,000 per year, depending on location and performance. This figure reflects the market rate for experienced sales professionals in a similar role at Holt Renfrew stores.


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