Collections Specialist
1 week ago
As a dynamic and ambitious global organization, Corcentric offers an exciting opportunity for a skilled Collections Analyst to join our Credit, Collections, & Disputes team. This key position reports to the Collections Manager and involves handling a large collections portfolio, customer requests, and credit reviews.
Job Responsibilities:- Initiate collection calls to business accounts to ensure timely payment arrangements.
- Research and resolve client billing problems to maintain positive relationships.
- Identify root causes contributing to account delinquency to inform effective strategies.
- Review and monitor assigned accounts and applicable collection reports to optimize performance.
- Prepare regular reports for management to track progress and identify areas for improvement.
- Provide timely follow-up on payment arrangements and customer requests to enhance customer satisfaction.
- Making recommendations to management regarding customer status, including placement on hold or sending to collections.
- Resolve customer deductions promptly to avoid further delays.
- Maintain accurate records of customer communications to ensure transparency.
- Review credit limits for new and existing accounts to mitigate risk.
- Proficiency in both English and French, with excellent written and verbal communication skills.
- Relevant experience in commercial, B2B collections roles, with a strong understanding of financial statements and analysis.
- Attention to detail, organizational skills, and ability to multitask effectively.
- Intermediate-level proficiency in Microsoft Excel, with expertise in VLOOKUP and Pivot Tables.
- Strong service-oriented mindset and ability to work collaboratively as part of a team.
- Associate's or Bachelor's degree in a relevant field, such as finance or business administration.
- Experience with Dynamics 365 software to streamline operations and improve efficiency.
The estimated salary range for this role is $55,000-$65,000 per annum, depending on experience and qualifications. Corcentric offers a competitive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.
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