Customer Experience Strategist, Data Analyst
1 week ago
Reliance Home Comfort is a leading provider of home services and energy efficient solutions in Canada. With over 60 years of experience, we have established ourselves as a trusted source for our customers and a great place to work for our Team Members.
Job Title: Analyst, Customer ExperienceWe are currently seeking an experienced Analyst, Customer Experience to join our team. This is a full-time opportunity that offers a competitive salary range of $70,000 - $90,000 per year, depending on experience.
Key Responsibilities:- Develop and maintain data-focused views to drive customer retention and acquisition
- Interpret and analyze quantitative and qualitative feedback from customers
- Manage NPS systems for day-to-day operations
- Collaborate with cross-functional teams to champion customer experience
- Post-secondary education in Business/Commerce or equivalent experience
- Minimum 3 years of relevant business experience, preferably in Customer Experience/NPS
- Strong analytical skills with proficiency in Microsoft Suite (Excel, etc.)
- Effective communication skills with ability to prepare clear reports and presentations
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Diverse and inclusive workplace culture
Reliance Home Comfort is an equal opportunity employer and welcomes applications from candidates of all backgrounds.
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