Global Security Experience Manager

3 weeks ago


Ottawa, Ontario, Canada GardaWorld Full time
Lead Customer Experience Specialist Role

As a Lead Customer Experience Specialist at GardaWorld, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless passenger experience throughout the screening process. This position offers a unique opportunity to combine leadership skills with customer-facing responsibilities.

Key Responsibilities:

  • Provide guidance and support to team members while establishing performance expectations and tracking progress.
  • Foster a positive team culture that promotes teamwork, accountability, and continuous improvement.
  • Create and execute a comprehensive customer service strategy to enhance the overall passenger experience.
  • Maintain high standards of customer satisfaction by analyzing feedback and implementing action plans to address areas for improvement.
  • Collaborate with external partners to ensure a coordinated approach to customer service and passenger facilitation.

About the Job:

  • Estimated Salary: $80,000 - $100,000 per annum.
  • You will need to obtain and retain a RAIC (Restricted Area Identity Card) and Transport Canada Clearance.
  • A post-secondary education in Business Management or Human Resources, or equivalent work experience, is required.
  • Possess fluency in both English and French, as well as awareness of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the Official Languages Act (OLA).

Company Overview:

GardaWorld is a global leader in the security industry, offering diverse work assignments across multiple industries. We value diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team as equal opportunity employers.

We thank all candidates for their interest; however, we will only communicate with selected candidates. The ideal candidate should have excellent leadership and communication skills, as well as the ability to work in a fast-paced environment.



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